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FAQ
Please choose a FAQ section:
What is a subscription and why should I subscribe?
Subscriptions allow you to use the site's internal mail and Instant Message feature to contact other members directly. If you don't purchase a subscription, or you have no contact stamps, you will only be able to send fist bumps to other members.
 
How do I cancel my subscription?
First, log in to your PayPal account. Click on the "My Account" tab if it's not already active. Under the tabs is a sub-menu, starting with "Overview." Go to the menu option that says "Profile" and click it. Next, click on the "My Money" link in your profile. You should see a table containing your bank accounts and credit cards connected to PayPal. There is also a row in this table called "My preapproved payments." Select Update to see your subscriptions. Finally, click Cancel next to the entry for us.
 
Why am I being asked for a PayPal account?
PayPal handles the details of our monthly billing, and they demand that all monthly purchases come from PayPal account holders. (This rule is different from how they handle one-time purchases.) If you don't have a PayPal account, we encourage you to sign up for one.
 
How long does my subscription last?
All subscriptions are open-ended. They will continue to be billed every month until the subscriber cancels.
 
Why was my credit card denied?
If your card is in good standing, you probably just mistyped the number. If PayPal is still declining your card, you should consider contacting either their support team or the bank that issued the card.
 
How can I pay for a subscription?
You can use any credit card or debit card that is accepted by PayPal, including Visa, MasterCard, American Express, and Discover. You can also link your PayPal account to a regular checking account, which lets you transfer funds between the two.
 
After I pay, how long does it take for the subscriber benefits to become active?
You should be able to use the paid features of the site immediately. If not, please email support@seekbromance.com and we'll fix the situation ASAP.
 
Can I try a subscription for free?
Not usually, but seekBromance might offer promotions from time to time where you can get subscriber status for a brief interval. Keep following us for the latest information!
 
How can I get a refund?
If you change your mind, you can contact us up to three days after subscribing to receive a full refund of your first payment. We will credit it to your PayPal account, no questions asked. After the three days, you will be able to cancel your subscription, but you will still be responsible for the first month's payment.
 
What are contact stamps?
A single contact stamp allows you to send one message to any one member with an active bro-file. Contact stamps are used for reaching out to other members when you don't have a paid subscription. 
 
Can I buy contact stamps?
No, you can't. You automatically receive 5 contact stamps after your bro-file is first completed and approved. Otherwise, contact stamps are given out only during contests, promotions, or similar events. If you buy a subscription, you have the equivalent of unlimited contact stamps while the subscription is active. 
 
If I subscribe, what happens to my contact stamps?
You won't be able to use any contact stamps while your subscription is active. However, if you decide to end your subscription, or it's stopped for nonpayment, you can then use any stamps you have left over. 
 




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